EUROPEAN CUSTOMER COMMUNICATION PLATFORM

Make every channel work harder for your business

Connect with customers through email, SMS, RCS, WhatsApp, Viber, and mobile push on a scalable platform built to meet European compliance requirements. MessageFlow supports the entire customer lifecycle – from first contact and purchase to transactional notifications, customer support, and repeat conversions.
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11.7 B Messages sent every month
20 years of experience in business messaging
190+ Markets served worldwide
EEA Data processed and stored in Europe

Helping 140,000 brands turn communications into business results

Coca Cola
Nike
T Mobile
Ikea
Volkswagen
Starbucks
Dhl
Carrefour
New Balance
Douglas

Engage customers from first contact to repeat purchases

We help you choose communication channels that match customer behavior and your business goals. From growing and segmenting your contact lists to personalizing messages and orchestrating cross-channel journeys, we help you engage customers more effectively at every stage of their relationship with your brand.

Capture and nurture interest

Build dynamic segments based on customer data, interests, and behavior. Keep your contact groups automatically updated and deliver relevant messages at every stage of the customer journey.

01Newsletter signup
SUBSCRIBE
02Welcome email
Furniture StoreWelcome to the world of interiors!We are glad you are with us! 🧡 From now on, we will share inspirations with you that will help you create an interior tailored to your style.DISCOVER OUR COLLECTIONS
03Category click
NewsSofas and ArmchairsTables and ChairsDecorationsTextiles
04Interest-based segment
Favorite products: SofasApp user
05Personalized mobile push offer
Promotion 🛋️It's time for a little change at home! Sofas and armchairs now up to 30% off. Check out the promotion and find something for yourself.

Activate new customers

Send welcome messages, confirmations, and reminders through your customers' preferred channels. Make it easier for them to activate their accounts or complete their first purchase.

01Account creation
Login••••••••••CREATE AN ACCOUNT
02Getting started email
Your ClinicGood morning, Martin!Thank you for creating an account at our medical facility. Your account is almost ready. Activate your account to conveniently manage appointments and use our online services.ACTIVATE ACCOUNT
03No activation
ACTIVATE ACCOUNT
04SMS reminder
Your ClinicGood morning! Your patient account is waiting to be activated. Activate it to easily schedule appointments and use online services: www.your.doctor/activate

Turn interest into purchases

Respond to abandoned carts and interactions with your offers. Bring in additional channels when customers haven't converted, and automatically stop reminders once they complete a purchase.

01Abandoned cart
Your cartAdult Dog Food 15kgSensitive Dog Food 15kg
02Mobile push
Your cart is waiting! 🐾Your pet is already wagging it’s tail with excitement! Return to your cart and complete your purchase. 🛒
03No purchase
CHECKOUT
04SMS reminder
Pet storeWoof, woof! 🐶 Products for your pet are still waiting in your cart! Come back and complete your order: www.zoo.store/cart

Build trust after every purchase

Keep customers informed about orders, payments, and deliveries. Trigger notifications directly from your systems and choose the right channel based on message urgency and content.

01Purchase
BUY NOW
02Email confirmation
Sports storeHi, Amber!Your order has been received and we are already preparing it for shipment. We will let you know when the package is on its way.Order summary #SP24861
03Mobile push delivery update
Your shoes are on the way! 🚚We have shipped order #SP24861. Check when the package will arrive.
04SMS pickup code
Sports storeYour order #SP24861 is ready for pickup! 📦 Pickup code: 846219. Pick up your package by 11/05 at 6:00 PM.

Grow customer loyalty and lifetime value

Use purchase history and customer preferences to deliver relevant cross-sell offers, product launches, and loyalty rewards.

01Purchase
BANKAmericano coffee L — 19.99PAY WITH CARD
02Product category segment
Loyalty program participantFavorite product: Americano CoffeeAge: 30-40 years
03Personalized RCS offer
☕ A good morning starts with a good coffee!Stop by before work and grab a 20% discount on Americano coffee! 🥐 Only from 7:00 AM to 9:00 AM, Monday to Friday. ⏰Find the nearest café

Win back inactive customers

Tailor your messages to how long customers have been inactive and what interested them in the past. Give them a reason to return, then automatically end the reactivation journey once they make a purchase.

01No recent purchases
Last account activity: 6 months ago
02Reactivation email
Your ridesYour next ride? 20% off! 🚕It's been a while since we rode together! We have something for a great comeback. Get 20% off your next taxi ride and hit the road cheaper.CLAIM DISCOUNT
03No response
REDEEM DISCOUNT
04WhatsApp follow-up
Today🚕 Hey, Monica! We haven't seen you in a while! We have a 20% discount for you on your next taxi ride! 🎁 Enter the code BACK20 when ordering and travel cheaper. ⏰ Offer valid until 01/30/2027Order a ride with a discount

All your customer communications. One platform.

Bring marketing campaigns and transactional messaging together on a single platform. Work through the dashboard or REST APIs to manage messages, analyze performance, and control billing in one place. Add channels and scale your communications without multiplying providers, tools, or integrations.

Connect with customers without unnecessary intermediaries

We build infrastructure tailored to each communication channel and local market. For SMS, we provide direct carrier connections and continuously monitor delivery routes. For email, we offer dedicated IP addresses and tools that help build and maintain sender reputation.

Direct carrier connectionsSMS route monitoringDedicated IP addresses

Scale confidently during peak traffic

Handle everyday messaging volumes and your biggest campaigns without changing your infrastructure as demand grows. MessageFlow processes 11.7 billion messages every month, supporting large organizations through peak traffic periods – from major sales campaigns to critical transactional notifications.

11.7 billion messages per month6 million SMS per hour190+ markets served

Meet European compliance requirements

Run your communications on a platform designed for European businesses. Customer data is processed and stored within the EEA, while MessageFlow’s ISO 27001, ISO 27018, and ISO 22301 certifications and security practices support your organization’s NIS2 and DORA compliance efforts.

EEA data residencyISO 27001ISO 27018ISO 22301Support for NIS2 and DORA requirements

Work with experts who understand your business

Get expert support at every stage, from migration and integration to ongoing communication strategy. Depending on your needs, benefit from dedicated Customer Success Managers, Technical Account Managers, and deliverability specialists.

Dedicated CSM and TAMTechnical supportExpert consultations and audits

Match every channel to customer behavior and business goals

Reach the right audience through the right channels with MessageFlow’s customer communication solutions. We help you choose the best channels for your customers and business goals, then connect them into seamless communication journeys. Use our dashboard or API to introduce new customer touchpoints where they can make the greatest impact.

Explore Email
09:47
Medical Centerto me

Hello Dana,

In our network of medical facilities, we have prepared a special offer on blood test packages at attractive prices.

View the offer
For marketing and business teams

Scale your communications with a partner who understands your industry

We combine industry expertise with technical know-how, scalable infrastructure, and high security standards. Our specialists help you choose the right business messaging solutions, build customer communication journeys, and implement workflows that align with your business processes and goals.

  • Bring marketing campaigns, loyalty programs, and transactional messaging together into connected customer journeys.
  • Recover abandoned carts with email, SMS, mobile push, RCS, and OTT messaging.
  • Drive repeat purchases and increase customer lifetime value.
Explore solutions for retail and e-commerce
  • Reduce messaging costs while maintaining broad customer reach.
  • Combine mobile push and OTT messaging with SMS as a fallback channel.
  • Keep customers informed with timely shipment updates, pickup codes, and service notifications.
Explore solutions for transport and logistics
  • Keep business-critical communications fast, secure, and reliable.
  • Deliver OTP codes, security alerts, transaction confirmations, and marketing messages.
  • Separate critical messaging traffic from other communications to support operational continuity.
Explore solutions for banking and finance
High-performance REST API for developers

Integrate faster. Stay in control in production.

Connect your backend, CRM, or transactional systems to MessageFlow via REST API. Use centralized documentation, the OpenAPI 3.0.2 specification, and webhooks to integrate customer messaging into your existing systems and add new communication channels within the same environment.

Work with the standards you already know

Import the OpenAPI specification directly into Postman or Swagger UI. Get started with code examples in C#, Java, Node.js, PHP, Python, and Go.

Explore developer solutions View documentation 
          
illustrative example
          
            
Click “Send request” to see the response and the webhook.
            
202 Accepted · 84 ms
            
{ "uniqId": "mf-7c41-90ad-2e18", "status": "accepted" }
            
webhook → your-system.com/hooks/sms · status: delivered
          
        
      
    
  
  
    
      
Grow your business with a partner built to scale
      
Integrate MessageFlow's business messaging solutions into your product or expand your service offering. We partner with SaaS providers, systems integrators, agencies, and technology companies, providing scalable infrastructure, multiple communication channels, and expert support.
      
            Become a Partner            Explore our Partner Program      
    
      
 
     
Connect your existing tools to MessageFlow infrastructure
Use data from your e-commerce, CRM, CMS, and marketing automation systems without moving your workflows to another platform. Ready-made integrations, SMTP, and APIs help you launch customer communications faster, automate workflows, and make better use of the data you already have.
    Explore all integrations
    
 
 
  
Helping brands grow at every stage
More than 140,000 brands worldwide use our customer communication solutions to connect with their customers. We combine scalable technology, industry expertise, and a collaborative approach to help businesses develop new communication journeys and reach new markets.
   
    
   
  
  
       
     
     
Sinsay
How Sinsay Scales Mobile Push Communication to Millions of Customers Across 13 Markets
    Read the full story
      
1.5 Bannual application sessions
48 MSessions driven by push notifications
750 KTransactions following push interactions
     
    
                          
  
    Explore all customer success stories
 
 
  
   
Security built for European businesses
Our infrastructure is based in Europe, with customer data processed and stored exclusively within the EEA. We operate solely as a data processor and are prepared for security audits, making it easier for compliance teams to assess our services. We uphold rigorous security standards to meet the requirements of regulated industries, including financial services.
    Explore our security standards
   
  
  
      
        ISO 27001       
      
        ISO 27018       
      
        ISO 22301       
      
        RODO       
      
        NIS2       
      
        DORA       
      
        CSA       
        
 
            
        
Build customer communications that scale with your business
        
Work with us to design a customer communication environment that meets your needs today and supports your future growth. Our experts will help you choose the right channels, plan integrations, and introduce new communication journeys as your business expands.
                    
    Talk to an expert
            
    
        
Frequently asked questions about customer communication and business messaging
        
                            
                    
                                            
                    
                        
MessageFlow is designed for organizations that need scalable customer communication solutions and want to manage marketing and transactional messaging in one place. Our platform supports businesses across retail, e-commerce, financial services, transportation, logistics, and other industries.
                    
                
                            
                    
                                            
                    
                        
MessageFlow supports a wide range of use cases, from marketing campaigns and loyalty programs to order updates, OTP codes, security alerts, and other transactional notifications. You can expand your communication workflows as your business needs evolve.
                    
                
                            
                    
                                            
                    
                        
Yes. You can start with a single communication channel or business process, then add new channels and workflows as your needs grow—all within the same platform.
                    
                
                            
                    
                                            
                    
                        
Yes. Marketing teams can manage campaigns through the MessageFlow dashboard, while transactional and event-triggered messages can be sent directly from your systems via API.
                    
                
                            
                    
                                            
                    
                        
The implementation process depends on the channels, systems, and business processes you want to support. Our team guides you through integration planning, migration, and launch, and provides ongoing support as you expand your communication capabilities.
                    
                
                    
    
    

    



            


            
    
    

        

            

                

                    
                        
                    
                                            
Omnichannel communication platform. Email, SMS, RCS, Push and Viber in one API.

                    
                    

                


                                    
                            


            
            

                            

                    

                        

                                                                                                                                                                                                                                                                                                                                                                

                        
                    

                

            
            

                

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